If something has gone wrong, or you simply need clarification on how something works, we want to hear from you. The contact details for reaching our support team are listed on this page — please use whichever channel suits you best.

What our team can help you with

The people who handle your messages are authorised to deal with a wide range of issues: account access problems, questions about deposits and withdrawals, bonus eligibility, game disputes, and identity verification queries. If your issue requires escalation — for example, if it involves a technical fault or a financial discrepancy that needs a second review — the agent handling your case will pass it to the appropriate person internally and keep you informed. You do not need to start over or re-explain your situation when that happens.

If you are raising a formal complaint rather than a general query, please make that clear in your message. A formal complaint is logged separately and follows a defined review process. If we are unable to resolve it to your satisfaction through our internal procedure, you have the right to refer the matter to the relevant external dispute resolution body. We will provide you with the appropriate details at that stage.

Responsible gambling requests

If you need to set a deposit limit, take a cooling-off break, or request a self-exclusion, please contact us directly and state this clearly at the start of your message. These requests are treated with priority and are not handled the same way as a standard account query. We will not ask you to justify your reasons, and we will not attempt to dissuade you. Once a self-exclusion is in place, it cannot be reversed during the period you have chosen, so please be certain of the duration before we confirm it.

How to get a resolution in one exchange

To avoid unnecessary back-and-forth, include the following when you write to us: your registered username or the email address on your account, a clear description of the issue, and — where relevant — the date and approximate time the problem occurred. If your query relates to a transaction, include the transaction ID if you have it. The more specific you are, the more likely we are to resolve things without needing to ask follow-up questions.

One thing we will never do is ask you to share your password, your full card number, or any security code via email or chat. If you ever receive a message claiming to be from us that asks for this kind of information, do not respond to it and contact us through the official channels listed on this page so we can investigate.

We read every message we receive. Once yours is submitted, it enters a queue and is assigned to a team member who will review your account and respond with a direct answer rather than a generic reply. We aim to treat every person who contacts us as someone with a legitimate concern, because that is almost always exactly what you are.